Terms of service

EXCHANGE POLICY

Johanna Lesley Creations does not allow for refunds, exchanges only.

If you are exchanging for a new size/color/style we cannot reserve the desired item for you.

The customer is responsible for paying to ship back to Johanna Lesley Creations

You will be notified of your ability to use your store credit within 4 business days of us receiving your package. Please send us an email letting us know your package is coming (JohannaLesleyCreations@outlook.com) so that we can keep an eye out for it.

Returns and exchanges can only be accepted within 30 days of the original purchase date.

Items must be unworn, unwashed, and clean but not laundered (items with excessive hair or fur will not be accepted), and the tags must still be on.

We cannot guarantee that your desired style/color/size will be available when you are placing your new order with your store credit.